how can we help?

Delivery, returns, sizes and everything else you want to know. If you can't find it here, write to us at contact@artmosphere.ro and we'll reply within one working day.

delivery

Every print is made to order and ships in 2–3 working days. We deliver via Sameday, to your door.

Size How it comes
21×30 cm Flat, in a rigid card envelope
30×40 and 40×50 cm Rolled, in a 0.5 m tube, about 10 cm in diameter
50×70, 70×100, 90×120 cm Rolled, in a 1 m tube, about 10 cm in diameter

Check the parcel before you sign.

If the tube is crushed or the envelope bent, take a photo of the parcel while the courier is still there. It helps us sort it out quickly.

returns and damaged parcels

Changed your mind

You have 14 days from delivery to let us know. You send the print back in the packaging it came in, and we refund you within 14 days of the parcel reaching us.

It arrived damaged

  1. Take a photo of the print and one of the packaging.
  2. Send them to contact@artmosphere.ro, with your order number.
  3. We reprint it and send it to you for free. You don't need to send it back to us.

size guide

All to scale, on a 3.6 m wall, next to a 2 m sofa. Prints come unframed, with a white border, and fit standard frames of the same size.

Wide works come in the same sizes, turned sideways: 30×21, 40×30 and so on.

track your order

Sign in to your account with the email you used to order and see the status of each order.

payment

You pay by card (Visa, Mastercard), Apple Pay or Google Pay. We don't offer cash on delivery for now. The price shown is the final price.

frequently asked questions

Can I order with a frame?

Not yet. Prints come unframed, with a white border, and fit any standard frame of the same size.

Do you issue company invoices?

Yes. You fill in your company details at checkout and the invoice comes by email.

Why does the print have a white border?

So you can put it in a frame or hang it with clips without covering the work. When the shape of the work doesn't match the paper, the white border is wider on two sides. We don't crop the work.

I'm ordering two different sizes. Will they come together?

If one is 21×30 and the other is larger, they may come in two parcels: the envelope and the tube. The delivery cost stays the same.

contact

Write to us at contact@artmosphere.ro. We reply within one working day.

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Got one of our prints on your wall and want to show us? Send us a photo, we'll post it on Instagram with your name.